I had high hopes for Swipe, I staked swipe and I am a Sky card holder.
In December 2020 I paid 299 euros with my swipe card for a pre-ordered item at a webshop.
In February 2021 the webshop notified me about the item being available but that my card declined.
Turns out, in December they did not take the money but merely put a reservation on the card. Swipe app shows it as being taken. I paid with another bank account because support wasn’t available.
Now I have been trying for several months to contact swipe support about it and it has been an absolutely awful trajectory. Swipe literally took my 299 euros and still hasn’t given it back to me, I keep being told I have to wait for the technical team, for MONTHS!
This should be a really easy thing to resolve as its clear the money was never taken so I should just get it back.
I am posting this just so you all know that Swipe support has not improved at all in more than half a year.